DC999 Privacy Policy – How We Protect Your Data

01 Introduction

DC999 is committed to protecting the privacy of everyone who uses the platform. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how it is stored and processed, and what rights you have over your information.

This policy applies to all users of the DC999 website and mobile app, including registered players, people browsing without an account and anyone who contacts our support team. By using DC999, you acknowledge that you have read and understood how we handle your data as described here.

We do not sell personal data. We do not share your information with third parties for their own marketing purposes. Data collected on DC999 is used to operate the platform, process payments in PKR, prevent fraud and keep your account secure.

02 Information We Collect

The information DC999 collects depends on how you interact with the platform. We group it into three categories:

Information you provide directly:

• Full name, date of birth and email address provided at registration.
• Contact number and home address if required for verification.
• Identity documents (such as CNIC or passport) submitted during account verification.
• Support messages and communication history when you contact our team.

Information generated by your use of the platform:

• Login times, session duration and device information.
• Games played, bets placed (including cricket, PSL and T20 markets), bet amounts and outcomes.
• Deposit and withdrawal history, transaction amounts in PKR and payment method used.
• Preferences and settings configured within your account.

Technical information collected automatically:

• IP address and approximate geographic location.
• Browser type, operating system and device model.
• Pages visited, click patterns and navigation paths on the site.
• Referral source — how you arrived at DC999.

03 How We Use Your Data

DC999 uses the data it collects for the following purposes. We rely on a combination of contractual necessity, legitimate interest and legal obligation as the basis for processing.

DC999 does not use your data for automated profiling that produces significant legal effects, and does not make decisions about your account through fully automated means without human oversight where those decisions materially affect you.

04 Payment Information

DC999 processes all financial transactions in PKR. The platform supports JazzCash, Easypaisa, Raast, direct bank transfer and card payments. When you make a deposit or request a withdrawal, certain payment details are processed to complete the transaction.

DC999 does not store full card numbers or mobile wallet PINs on its own servers. Payment processing is handled through secure payment processing systems that operate independently of the main DC999 platform. Your payment credentials — including JazzCash MPIN, Easypaisa PIN or internet banking passwords — are never visible to DC999 staff and should never be shared with anyone.

Transaction records (amounts, dates, payment method type and status) are retained in your account history for the purposes of dispute resolution, fraud prevention and regulatory compliance. These records are not shared with third parties except where legally required or where directly necessary to complete a transaction.

05 Cookies & Tracking Technologies

DC999 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players use the site so we can keep improving it. A cookie is a small text file stored in your browser. It does not contain executable code and cannot access other files on your device.

The types of cookies DC999 uses:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens and basic navigation. You cannot opt out of these without disabling the platform entirely.
• Functional cookies: Remember your language preference, display settings and other customisations so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited most, where players tend to drop off, load times and similar technical metrics. This data does not identify you personally.
• Security cookies: Detect unusual login patterns, flag suspicious activity and help protect your account from unauthorised access.

You can adjust cookie preferences through your browser settings at any time. Disabling functional and analytics cookies may reduce the quality of your experience on DC999 but will not prevent you from accessing the platform.

06 Sharing Your Data

DC999 does not sell your personal information. We do not share your data with advertisers, marketing networks or data brokers. Your information is shared only in the following specific and limited circumstances:

• Payment processors: Transaction data is shared with payment service providers — including those facilitating JazzCash, Easypaisa and Raast transfers — solely to complete the transaction you have initiated.
• Identity verification providers: Where a third-party service is used to verify your identity or age, the minimum necessary data is shared for that purpose only.
• Fraud and security partners: Anonymised or aggregated technical data may be shared with security partners to detect and prevent fraud and account compromise.
• Legal and regulatory requirements: DC999 will disclose information to relevant authorities where required to do so by law, court order or legally binding regulatory request. We will notify you where legally permitted to do so.
• Business transfers: If DC999's business or part of its assets is transferred to another entity, player account data may be transferred as part of that transaction. Affected users will be notified in advance where possible.

Any third party that receives data from DC999 in the above circumstances is contractually required to handle that data securely, use it only for the stated purpose and not retain it beyond what is necessary.

07 Data Security

Protecting your data is a technical and organisational priority at DC999. We implement a layered approach to security that covers data in transit, data at rest and access controls within the organisation.

• Encryption in transit: All communication between your device and DC999 is encrypted using TLS (Transport Layer Security). The padlock in your browser's address bar confirms this is active.
• Encrypted storage: Sensitive fields — including passwords, identity document data and financial records — are stored in encrypted form. Plain-text passwords are never stored.
• Access controls: Only authorised DC999 staff with a specific operational need can access personal account data. Access is logged and reviewed.
• Fraud monitoring: Automated systems flag unusual activity — such as logins from new devices or IPs, rapid successive login attempts and atypical transaction patterns — for review.
• Regular security reviews: DC999 conducts periodic reviews of its data handling practices, infrastructure and access logs to identify and address potential vulnerabilities.

While we take every reasonable measure to protect your information, no system is entirely immune to risk. If you suspect your DC999 account has been accessed without your permission, contact support immediately and change your password.

08 Data Retention

DC999 retains personal data for as long as your account is active and for a reasonable period afterwards to meet our legal, financial and operational obligations. The general principles we follow:

• Active accounts: Data is retained for the full duration your account is open and in use.
• Closed accounts (good standing): Core account data and transaction records are retained for a minimum period after closure to support dispute resolution, fraud investigation and compliance requirements. After this period, data is deleted or anonymised.
• Closed accounts (terms breach): Where an account is closed due to fraud, bonus abuse or a terms violation, records may be retained for a longer period as part of our fraud prevention processes.
• Verification documents: Identity documents submitted for KYC purposes are retained only for as long as necessary and are securely deleted thereafter.
• Support communications: Chat and email history is retained for a period sufficient to resolve disputes and provide continuity of support.

When data is no longer required, it is deleted or anonymised in a way that makes re-identification impossible. We do not hold onto data indefinitely as a default practice.

09 Your Rights Over Your Data

You have meaningful rights over the personal information DC999 holds about you. Here is what you can request and how to do it:

• Access: You can request a copy of the personal data DC999 holds on your account. We will provide this in a readable format within a reasonable timeframe.
• Correction: If any information in your account is inaccurate or out of date — such as a changed address or contact number — you can request that it be updated. Minor corrections can often be handled directly through account settings.
• Deletion: You can request deletion of your account and associated personal data. This right applies where the data is no longer necessary for the purpose it was collected, subject to our legal and financial retention obligations.
• Restriction: In certain circumstances, you can ask DC999 to stop processing your data while a dispute or concern is being resolved, without requiring full deletion.
• Objection: Where DC999 processes your data on the basis of legitimate interest, you can object. We will assess whether our legitimate interest overrides your objection on a case-by-case basis.
• Portability: You can request your account data in a structured, machine-readable format for transfer to another service where technically feasible.

To exercise any of these rights, contact the DC999 support team with your request. We will verify your identity before processing it to protect against unauthorised data access. Requests are typically resolved within a few business days.

10 Children & Minors

DC999 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If during account verification or through any other means we determine that a user is under the minimum age, the account will be closed immediately and any data collected will be deleted.

Parents and guardians who believe a minor may have created an account on DC999 should contact our support team immediately. We take underage access very seriously and will act promptly on any credible report.

We strongly recommend that parents and guardians in Pakistan use device-level parental controls and content filters to prevent minors from accessing online gaming and betting platforms.

11 Policy Updates

DC999 may update this Privacy Policy periodically to reflect changes in the platform, our data practices or applicable requirements. When meaningful changes are made, we will display a notice on the platform and update the "last updated" date at the top of this page.

We encourage you to review this page from time to time. Continued use of DC999 after an update has been published will be taken as acknowledgement of the revised policy. If you have concerns about any update, you are welcome to contact support before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy-related concern, please reach out to the DC999 support team through any of the following channels:

• Live Chat: Available 24/7 inside the platform once you are logged in — fastest response for urgent matters.
• Email: [email protected] — for written privacy queries, data access requests and formal complaints.
• FAQ: Visit our FAQ page for answers to the most common account and privacy questions.

We take privacy feedback seriously and aim to respond to all written queries within a few business hours during normal operating periods.